Great news for Top-End customers! We have moved to a new Shop Management System named 'Shop-Ware' and we couldn't be happier with the transition. This means that our automotive service and repair process will now be paperless unless otherwise requested. Top-End decided to move to this new platform as it enhances communication between our service writers, technicians and most importantly our customers. In addition, the software enables our customers to easily track the progress of their vehicle in the shop as well as access any of their past records.
Here's a story about Carolyn, the founder of Shop-Ware and a friend of Eric and Matt. Check it out and please let us know what you think of the new system next time you visit Top-End.
Wow! Volkswagen has just confirmed the production of the VW Microbus will be fully electric and release in 2012. Check out some photos of it here, then stay tuned for more info as Volkswagen Audi Group puts out more press information.
BMW North America just realized a quick teaser about the new M5, with a promise of an update on August 21st. Here's what we know now about the new M5:
- The vehicle will be all wheel drive (AWD)
- Engine will have over 600hp
- 0-60mph will be less than 3.5 seconds
- More info to come soon!
Check out this video explaining the new AWD system on the M5. Don't worry, purists... you can make it RWD just by changing a setting!
The folks over at Auto Express have put together a great series on Automotive Technology A-Z. This recent post explains how a limited slip differential works, particularly on Jaguar / Land Rover vehicles. In addition, they have some really interesting information on how aluminum is used to reduce weight in today's vehicles. Check it out!
Ford has recently launched a new brand named 'Omnicraft,' which will be their new line of OEM parts that will be sold throughout the US. Why does this matter? Well, one of the most common questions we get asked is 'do you use dealer parts?' The short answer to that question is: only when we have to.
You see, dealer parts are significantly more expensive than the OEM (Original Equipment Manufacturer) parts that we typically install. OEM parts are essentially the same as the dealer parts, as they are made by the same company that makes the part for the Auto Manufacturer at the exact same specification. For example, BMW typically uses 'Textar' rotors on their brakes. We can buy them from BMW at a significant markup, or we can buy them from Textar at a much better price with a much better warranty; this translates in to significant savings for the customer.
Ford is aware of this issue and has decided to stop losing their parts business to the OEM Manufacturers out there, so now they are providing their own brand to compete with the rest of the market. Consider this quote from the President of the Ford Customer Service Division: "The fact is, 75–80 percent of parts that are applied to a vehicle are aftermarket. OEM commands somewhere between 20–25 percent." In other words, only 20-25% of shops out there are using the quality parts your car deserves. So when you're looking for a shop, this is something that you want to ask about.
Another way to look at it is, 'not all aftermarket parts are created equal, however all OEM parts ARE created equal.' At Top-End we use OEM parts whenever they are available. This is part of why we are able to offer a 2 year, unlimited mileage warranty on all parts installed here at Top-End. When working with precision built automobiles such as Porsche, BMW, Mini, Mercedes-Benz, Audi / Volkswagen, Jaguar and Land Rover, it is critical to have replacement parts that are the same quality and fitment as the one that is being replaced.
The Audi A8 is the flagship sedan of the German automaker's lineup and they have a whole new onslaught of technology rolling out in 2019. Motor Trend provides a good first look at the vehicle. Southern Californians will likely find the new 'traffic jam' feature extremely useful!
'As previously announced, Audi is introducing its new piloted driving technology to the A8. A feature called “traffic jam pilot” controls starting, accelerating, steering, and braking so that drivers can take their hands off the wheel when they’re stuck in slow-moving traffic on the highway.'
Check out the Article Here
When launching the new E-Pace SUV, Jaguar wanted to do something unique to announce it to the world. So they called up Guinness World Records and notified them they would be attempting the "furthest barrel roll in a production vehicle." I must say, this is pretty remarkable. While the car handled the barrel role quite nicely, we'll be curious to see how it handles 100k miles of daily driving ;)
A common failure resulting in an engine stalling and / or not starting is the failure of a fuel pump. Check out this video to gain some perspective on how today's modern fuel pumps work and where they are located. Note: this is for the Fuel Pump inside the gas tank. Many European cars such as Audi, BMW, or Mercedes Benz have additional fuel pumps throughout the fuel system.
My name is Matt Gray and I am the Co-Owner of Top-End Motorwerks. Since starting Top-End 6 years ago, I've found that many of our customers are passionate about the Automotive Industry, just like me. SO... I decided to create a blog to share some of the topics that have fascinated me and ultimately furthered my understanding of Automotive Service and Repair. Hopefully you will find it interesting and educational as well!